Dandelion

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      TERMS & CONDITIONS

      Shipping Policy

      Retail Sale
      Orders

      The retail sale orders are usually processed in fulfillment centers existing in Turkey. Most of the orders of which destination country is the US will be processed in fulfillment centers existing in the US.

      Your order will be processed in 1-3 working days and it will be possibly delivered in 7-10 days for the standard shipping. The delivery time will be 1-5 days in the expres shipping. There will some delay due to courier company or some other conditions affecting the shipment process such as the weather conditions.

      The most convenient courier company will be selected to deliver your order in care.

      Wholesale and Bulk Orders

      All the wholesale and most of the bulk orders are processed in fulfillment center existing in Turkey.

      Processing time of your order depends on the stock status of the ordered items. If the items are in stock, the order will be shipped in a couple of days after the payment is approved.

      We use express shipment type and there will be no extra shipment cost for wholesale and bulk orders. The delivery time will be 1-5 days. There will some delay due to courier company or some other conditions affecting the shipment process such as the weather conditions.

      We work with UPS for the shipments that of which the destination country is the US. For other destination countries, the courier company can be different but it will be guaranteed to be a qualified one to deliver your shipment in care.

      It is customer’s responsibility to have knowledge about the customs rules of destination country and possible customs fee. If the destination country issue any customs fee, the customer need to pay it whether it is retail sale, wholesale or bulk order.

      Refund Policy

      Processing Your Refund

      When you return items, your refund and how your refund is issued may differ based on the condition of the items and how long you've had the items.

      Refund Period

      Items should be returned within 30 days after you place your order.

      Hygiene Rules

      Items cannot be returned if they are used due to hygiene rules.

      Return Shipment

      Shipment fee for returning the products is paid by the customer.

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